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Mission Statement |
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To achieve successful outcomes by providing unparalleled customer service through the combined commitment of our Consultants and Technical Specialists. |
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Vision Statement |
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Excellence in fulfilling the promise. Excellence is never an accident: it is always the result of high intention, sincere effort, intelligent direction, skillful execution, and the vision to see obstacles as opportunities. |
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Solutions/Services > Services > Support
OCI Technologies utilizes a number of vendors to facilitate its main four solutions for its customer in engagements that are undertaken.
Technical Consulting Support:
Our technical support customers benefit from access to skilled, real-world engineers that rotate between on-site customer engagements and handling telephone support calls.
Telephone support:
Telephone support is available under normal business of Monday through Friday, 8:00 a.m. to 5:00 p.m. central time. Other telephone support coverage options are available up to seven by twenty-four seven days a week for those customers maintaining an around the clock operation.
On-site Health Check Assurance:
Periodic on-site audits, reviews, and software updates can be performed to ensure the highest percentage of uptime possible.
On-site support review planning session:
Various direct on-site support options are also available including emergency backups, virus removal, and platform and data migrations.
After the successful implementation of your project we will continue to support you remotely via phone and Internet VPN secured connections. Support is provided up to seven days a week and up to 24 hours per day depending on the client’s requirements and needs. There is also the option to perform periodic health checks.
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